Grievance Redressal Officer

Appointed officer

In accordance with Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Large Box Consulting Pvt Ltd (brand: OYY) has appointed a Grievance Officer to receive and address complaints from users of the OYY platform.

• Name: Hemanth Kumar
• Designation: Grievance Redressal Officer
• Company: Large Box Consulting Pvt Ltd
• Registered address: 395/15, Vinayaka Layout, Immadihalli Main Road, Whitefield, Bengaluru, Karnataka 560066, India

How to contact

You may contact the Grievance Officer through any of the following channels:

• Email: largebox.working@gmail.com
• Postal address: 395/15, Vinayaka Layout, Immadihalli Main Road, Whitefield, Bengaluru, Karnataka 560066, India (marked "Attn: Grievance Officer – OYY")
• General support (non-urgent): support@tryoyy.com

Please mark your communication clearly as a "Grievance" to ensure it is routed correctly and handled within the statutory timelines.

What you can raise

You may raise a grievance with us relating to any of the following:

• Content complaints: content on the OYY platform that you believe is unlawful, harmful, defamatory, obscene, or in violation of your legal rights.
• Privacy and data: unauthorised use of your personal data, a data breach affecting you, or a request to exercise your rights under the DPDP Act, 2023 (access, correction, erasure, withdrawal of consent).
• Account issues: wrongful suspension or termination of your account.
• Billing disputes: charges you believe are incorrect or unauthorised.
• AI Teammate conduct: responses from an OYY AI Teammate that you believe are harmful, misleading, or violate platform policies.
• Business conduct: a business listed on OYY that you believe is acting in violation of applicable law or OYY's policies.

Our process

When you submit a grievance, please include:

• your name and registered email or phone number on OYY;
• a clear description of the issue;
• the URL, content ID, or transaction reference (where applicable);
• any supporting evidence (screenshots, documents, etc.).

Our process:

1. Acknowledgement: we will acknowledge your grievance by email within 24 hours of receipt.
2. Investigation: we will investigate the grievance, which may include reviewing content, checking logs, or reaching out to the relevant business.
3. Resolution: we will communicate our decision and any action taken within the timelines specified below.

All grievances are handled confidentially. We will not share your identity with third parties without your consent, except as required by law.

Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate your complaint to:

• Data Protection Board of India — for complaints relating to personal data processing under the DPDP Act, 2023. (The Board's complaint mechanism will be notified by the Government of India in due course.)
• Consumer Disputes Redressal Forums — for consumer complaints under the Consumer Protection Act, 2019 (District / State / National Consumer Disputes Redressal Commission, as applicable based on claim value).
• Cyber Crime Portal — for unlawful online content, identity theft, or cybercrime: cybercrime.gov.in
• Ministry of Electronics and Information Technology (MeitY) — for issues with intermediary compliance under the IT Rules, 2021.

Timelines

As required by the IT Rules, 2021:

• Acknowledgement: within 24 hours of receiving a grievance.
• Resolution: within 15 days of receipt for most grievances.
• Content removal (court order / government direction): within 36 hours of the order or direction, as required by law.
• Content removal (user request — unlawful content): within 72 hours of receipt of the complaint.

Complex cases may require additional time. We will inform you if your grievance requires a longer investigation period and provide periodic updates.

Governing jurisdiction

This Grievance Redressal mechanism is established in accordance with:

• Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• the Digital Personal Data Protection Act, 2023 (DPDP Act);
• the Information Technology Act, 2000.

All matters relating to this Grievance Redressal mechanism are governed by the laws of India. Disputes that cannot be resolved through this mechanism are subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka, India.

For general questions about OYY's legal policies, see the Terms of Service and Privacy Policy.